Shipping policy

Shipping Policy

Delivery

We ship domestically and internationally using Shopify's courier partners. Delivery options and rates are calculated at checkout based on your location and the size and weight of your order.

Destination Shipping cost Estimated delivery

United Kingdom Free 2-4 business days

International Calculated at checkout 5-10 business days

Free standard delivery applies to all orders shipping to UK addresses. Delivery times are estimates and begin once your order has shipped, not when it was placed. Delays can occur during peak periods or due to customs or carrier issues outside our control.

International orders

Orders shipped outside the UK may be subject to import duties, taxes, or customs fees, depending on your country. These are set by your local customs authority and are the responsibility of the customer. We have no control over these charges and can't estimate them in advance.

Tracking

Every order ships with tracking. If your tracking hasn't updated in 5 business days, contact us at Enquiries@lepineltd.co.uk and we'll look into it with the carrier.

Incorrect addresses

Please check your shipping address carefully at checkout. We can update an address if your order hasn't yet been dispatched, so contact us as soon as possible. We can't accept responsibility for orders delivered to an incorrect address provided at checkout.

Lost or damaged parcels

If your parcel arrives damaged, or hasn't arrived once the estimated delivery window has passed, email Enquiries@lepineltd.co.uk with your order number (and photos, if damaged) and we'll make it right.

Returns

You have 14 days from the date of delivery to notify us that you wish to return an item. This applies to both domestic and international orders. Items must be unworn, unwashed, and in their original condition with tags attached, and must be sent back within 14 days of notifying us.

To start a return, email Enquiries@lepineltd.co.uk with your order number and we'll send a returns label. The cost of the returns label will be deducted from your refund.

Once your return arrives and has been inspected, we'll refund the price of the returned items, plus the original standard delivery cost if you paid for it, less the returns label cost. Refunds are issued to your original payment method within 10 business days. Any additional cost for a premium delivery upgrade is not refundable.

Contact

Questions about your order? Email us at Enquiries@lepineltd.co.uk.